Missing or inaccessible ticket
Try secure lookup first, then contact support if access still fails.
Send the right details—safely.
CornerPass uses one support address and routes the request by subject. No public form or new application database is used on this page.
support@cornerpass.com
Choose a topic below to open an email with a clear subject. Include only the minimum safe information needed to locate the issue.
Refund request or pending status
Read the current full-order behavior before sending a request.
Account, event, seller, or scanner support
Include the promotion/event name and your role—never provider credentials, buyer lists, or scanner-pass URLs.
Use the escalation path
Report the type of issue and timing without forwarding an exposed secret, token, QR value, or raw payload.
Safe message checklist
- Event name/date and a safe order reference when relevant.
- What you expected, what happened, and approximately when.
- Whether the event begins within 24 hours.
- No passwords, card/bank data, tokens, access links, or QR values.
- No raw webhook payloads, environment values, or database exports.